What is Auto-Renewal?
Auto-renewal is a billing feature that automatically extends your Cornix subscription at the end of each billing cycle. The goal of auto-renewal is to ensure your access to the Cornix software and your active Bots remains uninterrupted. Depending on how you pay, you may need to manually manage this setting to prevent unwanted charges.
How Payment Methods Affect Auto-Renewal
The payment method you choose when initially subscribing to Cornix determines whether the auto-renewal feature is enabled or disabled by default:
PayPal: If you pay using PayPal, auto-renewal is enabled by default. You approve this recurring payment setting during your initial PayPal checkout process. You must manually cancel auto-renewal if you want to stop future PayPal charges.
Cryptocurrencies: If you pay using cryptocurrencies, the auto-renewal feature is automatically disabled. You will need to manually renew your subscription at the end of your billing cycle to maintain access.
How to Cancel Auto-Renewal Manually
If you used PayPal and wish to stop future charges, you must manually cancel the auto-renewal feature from your billing dashboard.
Log in to your Cornix account.
Navigate to the Billing page:
On Web: Click the Billing icon on the left sidebar.
On Mobile: Tap the Menu button on the bottom navigation bar, scroll down the menu, and select Billing.
Look at the top of the page to locate the My Plan section. Here you will see your current plan tier and your next renewal date.
Click the Cancel Auto-Renewal button located on the right side of the screen, next to your renewal date.
Follow any on-screen prompts to confirm your cancellation.
⚠️ Important: You must complete this cancellation process before your next billing date. Simply deleting the Cornix app or stopping your trading activity does not cancel your subscription or stop PayPal charges.
Frequently Asked Questions (FAQ)
Will I lose access immediately if I cancel auto-renewal? No. When you cancel auto-renewal, you will retain full access to all of your Cornix features and active Bots until the very end of your current, already-paid billing cycle. Your expiration date will be displayed in the My Plan section of the Billing page.
Does inactivity automatically cancel my subscription? No. Simply not using the Cornix software, pausing your trades, or being inactive does not stop the auto-renewal process. You must manually cancel the auto-renewal feature using the steps above to stop future billing.
Why was I charged without my permission? If you used PayPal for your initial payment, auto-renewal is enabled by default by you as part of the standard PayPal checkout agreement. This ensures uninterrupted service. To prevent future charges, please follow the manual cancellation steps above.