"Trade did not opened: You can't change the margin type / leverage when you already have an open position or order."
🔎 Why Do You See This Message?
This message usually appears when:
You have multiple Signal Bots automating trades from different channels.
One channel uses Isolated margin, while another uses Cross margin.
Different channels use different leverage multipliers for the same symbol.
Examples:
Scenario 1: Channel A sends a signal for BTC/USDT using Isolated, and later, Channel B sends a signal for the same pair using Cross.
Scenario 2: Channel A sends a signal with 10x leverage, while Channel B sends one with 15x for the same symbol.
In such cases, the exchange may reject new orders, since some platforms only allow one active margin type and leverage setting per symbol at a time.
⚙️ How to Force All Trades to Use the Same Leverage & Margin Type
To set a fixed margin type and leverage in your bot configuration follow these steps:
1 - Open the Bot Settings
Go to your Signals Bots page > Click the three dots '...' next to the bot you want to configure > Edit Bot.
2 - Enable Advanced Settings
If you don’t see Leverage options right away, make sure to enable your Advanced Settings.
Click 'Advanced Settings' at the right side of the screen.
3 - Set your 'Leverage' Configuration
Go to 'Leverage' > 'Personal' > 'Select all' (This ensures your settings apply to all symbols the bot trades)
🔷 Margin Type
Under Margin Type dropdown, click 'Personal' and select either Cross or Isolated from the dropdown, to apply consistently across all trades.
🔷 Leverage
Under the Multiplier section, click 'Personal' and choose between:
Up To – Use the channel's leverage, capped at your specified maximum.
Exactly – Override the channel’s leverage every tine and use the exact amount you set.
Then enter your preferred leverage multiplier.
Note: Different symbols have different max leverage limits. If you set a higher value, the bot will automatically cap it to the maximum leverage supported by the exchange.
✅ Save your new settings, and you're good to go.
From now on, the bot will always use the margin type and leverage levels set by you on the leverage configuration. You can come back and change this configuration any time.
🛠 Still Getting This Notification?
If you continue to receive this error, double-check your exchange account and make sure that you don’t have open positions with a conflicting margin type or leverage for the same symbol.